Standard Emergency Process
A standard emergency process should be developed and implemented with input from clinicians, nurses, office staff members, and ideally a mental health professional. At a minimum, an emergency process should include the following:
- Shared definition of what constitutes an emergency
- How emergencies present in different settings (eg, telephone triage, in-person appointment, virtual visit)
- A practice wide understanding of how privacy and confidentiality rules apply in emergency situations
- A triage process to identify the level of risk, disposition, and transportation plan (if applicable)
- Resources tailored to the child’s disposition
- Follow-up plan (even if the patient is sent to the emergency department or admitted)
- Information about local and national resources and emergency lines, such as the 988 Suicide and CrisisLifeline
- Safety planning and lethal means counseling