Key Competencies of Care Coordinators

1. Family-centered, culturally effective behaviors supporting family professional partnerships
2. Interpersonal communication proficiencies
3. Care planning that promotes shared decision making and patient/family self-management
4. The integration and use of health knowledge and resource information
5. Team-based patient and family assessments and quality improvement capabilities
6. Goal/outcome-oriented efforts and attitude
7. Role development skills dynamically in step with the health care environment/culture and the needs of families and health care teams
8. Continuous learning and sharing of health, network, and community-based systems knowledge
9. Resourcefulness in information technology operations